Major breakthroughs and a path to geometric growth, resulting in a major lifestyle brand purchasing a majority stake – a partnership that ultimately scales the business to reach its potential.
As Tony says, an essential part of growing a business is to create “raving fan” clients, because satisfied customers go away when something better comes along, but raving fans stay. Melin had an extraordinary product, with a strong, loyal customer base. But they also needed a strong, loyal internal team, and to do that, you must treat your employees as well as you do your customers, if not better
Here's how Brian took massive action to create “raving fan” culture.
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Brian knows that strategic innovation in customer service and adding more value than anyone else will drive Melin forward.
“Looking at the apparel landscape, there is obvious room for disruption – and we want to be the brand that does that. We want to serve the client of the future. How can we create stronger relationships with our clients, inspire them, and incentive them to pursue their dreams?”
Through influencer marketing and celebrity-forward ad campaigns, Melin is building an aspirational brand for the next generation of consumers.